customer experience

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October 16, 2023

Unleashing GPT-Powered Website Chatbots

Adam Cogan AI, ChatGPT, General chatbots, ChatGPT, ChatGPT4, customer experience, CX, website 0 Comments

Learn how to elevate your website with ChatGPT: A game-changer in chatbot tech for impressive user experiences. 🤖

November 8, 2017

From UX to CX – Improving the Customer Experience

Adam Cogan Customer Experience, General customer experience, CX, UX 0 Comments

For many years I’ve been talking about user experience, to the point that some people don’t want to show me their new gadget because they don’t want my comments on the user experience. Similar to the concept of “User eXperience” in software design, the “Customer eXperience” is a marketing term with a commerce weighting that […]